VIP Self-Hosted

As the operator of WordPress.com — the world’s largest WordPress installation with millions of sites and hundreds of millions of monthly visitors — we are on the leading edge of all things WordPress.

If you’d like our team to support you as you build your own large-scale WordPress, bbPress, or BuddyPress project, VIP Self-Hosted is for you.

Starting at $15,000 per yearApply Now

The NY Times Blogs

The award-winning journalism of the NY Times. On WordPress.

Olympic.ca

Olympic.ca is the official site of the Canadian Olympic team.

eMusic

Where independent minds discover and collect music.

Harvard Gazette

Harvard University News, Faculty Research & Campus Events.

Features

Unlimited Support

Unlimited tickets and consultation via our support portal.

Expert Advice

Access to members of the WordPress development team to help you solve problems with your WordPress system.

Fast Response Times

We offer four tiers of support — pick the tier that best fits your business’s needs.

WordPress.com VIP and New Relic have teamed to help you ensure great performance across your WordPress sites — your VIP Self-Hosted account now includes free New Relic Standard.

Pricing Prices are per support seat per year unless otherwise stated.

  • When you sign up for WordPress.com VIP Self-Hosted, you will designate a support contact who will have access on behalf of your organization.
  • Basic

  • $15,000
  • 1 business day response time
  • Premium

  • $75,000
  • 12 hour response time
  • Priority Support
  • Dedicated Account Manager
  • Platinum

  • $150,000
  • 6 hour response time
  • Priority Support
  • Dedicated Account Manager
  • Enterprise

  • $250,000
  • 4 hour response time
  • Also includes 6 escalation tickets with 1-hour response time
  • Priority Support
  • Dedicated Account Manager
  • One-Time
  • $5,000
  • 1 business day response time
  • Support for one incident for up to 15 business days

Add-ons

Content Migration

Full service content migration from your existing content management system to WordPress.

$25,000 – $75,000
based on your current data structure and CMS

Site Review

High-level review of your WordPress installation with a focus on diagnosing pain points and making recommendations on how to resolve them.

$55,000 per site

Scalability

Infrastructure setup assistance and best practice advice around server configuration, caching, and load balancing as it relates to running WordPress, including two on-site days.

$75,000 per year

Upgrades

WordPress point release upgrade testing and certification.

$15,000 per upgrade

Plugin Reviews

Plugin code review and certification for best practices, security, and performance.

$5,000 per plugin

Theme Reviews

Theme code review and certification for best practices, security, and performance.

$25,000 per theme

In-depth Security Review

In depth security review plus quarterly verifications of your entire WordPress site.

$75,000 per site

VIP Training

Editorial Training

Intensive editorial training for all experience levels. Custom training curriculum will train editors to optimize their editorial workflow within WordPress, utilize advanced formatting and methods, SEO, and WordPress social and mobile tools. Read more »

On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee

Developer Training

Comprehensive developer training and certification. Will teach developers how to build for large-scale WordPress sites, tools for debugging and troubleshooting, and ways to future proof your site with proper coding “The WordPress Way.” Read more »

On-site: $30,000 for up to 4 attendees (one day) $7500 per additional attendee

User Training

From mastering media to sharing socially, or simply getting to know the WordPress dashboard, we take your users through the most popular features in WordPress so they can take their content to the next level. Read more »

On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee

Superuser Training

We teach the teachers inside your organization; those who will get the rest of the team up to speed on WordPress and serve as internal experts and/or site administrators. Read more »

On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee

VIP Training Days (small group training) available in various locations. Online training for current clients only.

FAQ

Who should use VIP Support?

Anyone who needs extra help or peace of mind running their WordPress installation, though we primarily expect corporate users and other large-scale WordPress deployments to sign up. VIP Support is also required for those who have VIP Hosting and need development support for their site.

Who provides the support?

The core development team behind the WordPress software and the WordPress.com hosted service which operates tens of millions of sites using the WordPress software.

How does support work?

When you sign up for VIP Support you get access to our private support portal, which you’ll use to initiate a support request.

How are bugs fixed?

If a bug in WordPress causes a problem that you report, we will assign a priority level to it which determines how soon we fix the bug. Level A: the bug causes the software to completely break. We will start fixing it within 24 hours and will get you a custom fix to the problem ASAP. Level B: the bug degrades the performance of the software but a work-around exists. Level C: the bug has a minor impact on the software. We may fix the bug in the next release.

How does the on-site visit work ?

We’ll fly out to your offices and meet directly with your developers for a full day. A week before the visit, you’ll send us an agenda and/or a list of questions that you’d like covered, and as long as it’s WordPress related, we’ll address them as we work with your team.

Which versions of WordPress are supported?

The current versions of WordPress as well as one version previous to the current release.

What does per seat mean?

One seat equals one contact person. When you sign up for a support contract you will specify a contact person who will be interacting with us. If you would like to have multiple people interact with us, you will need to buy multiple subscriptions. We prefer this model to one that charges per server or per number of sites that you are operating. With a single contact you may also specify an alternate for instances where your main contact is on vacation.

What issues aren’t covered by VIP Support?

We cover all issues directly related to WordPress and its plugins and themes, as long as they are either custom or GPL compatible. The goal is to work with your developers to troubleshoot any issues, help optimize your WordPress, and offer best practices. If you have systems issues that fall outside of WordPress—for example, a problem that is specific to your file storage configuration—we may not be able to assist.