VIP Support for Web Hosts
We know WordPress
As the operator of WordPress.com — the world’s largest WordPress installation with millions of sites and hundreds of millions of monthly visitors — we are on the leading edge of all things WordPress. If you’d like our team to support your hosting platform running WordPress, bbPress, or BuddyPress, VIP Support for Web Hosts is for you.
Over 320 million people view more than 2.5 billion pages on WordPress.com each month.
VIP Support for Web Hosts includes:
- Advanced system and developer support for infrastructure-wide issues and improvements (no end-user support)
- Annual review of your entire stack as it relates to WordPress hosting
- Annual Security audit and review of best practices
- 1 day on-site collaboration / training of your key WordPress focused staff on best practices, securing WordPress, and how/when to escalate issues to VIP Support
- Access to members of the WordPress development team to help you solve problems with your WordPress system
- Unlimited number of support incidents
- You need to meet the minimum WordPress hosting requirements for PHP and MySQL
- Each of your hosted WordPress installations must include the Jetpack and VaultPress plugins
- $250K/yr per seat