As many of you know, the VIP program that we run provides two services. The first is exclusive bullet-proof hosting on our WordPress.com grid for high-profile and high-traffic sites. And the second is a program open to all where we provide developer-to-developer support on scaling and development projects for self-hosted WordPress sites.
Here’s a short video explaining the program:
We previously had separate sites for these two services, and recently decided to simplify the sites, and combine them into one, vip.wordpress.com .
For WordPress VIP Support, we also introduced new levels of support based on the feedback we’ve received this past year, including a top tier with a much requested on-site visit option.
We have some exciting plans for the VIP program in 2010. First up, we will introduce a dedicated VIP Hosting portal for WordPress.com VIPs in the coming weeks, with documentation of all the special functions, lots of theme and system info, and best practice coding guidelines for WordPress.com. A bit further out we plan to streamline the support and ticketing system to provide a more complete 360 view of activity across multiple sites.
For VIP Support, expect new features and improvements to the private forum which will make finding answers more efficient and provide our team clearer information that will make the interactions better. And starting this year, we now include support for BuddyPress as part of VIP Support, and we are already seeing that become a bigger part of many of the larger WordPress powered sites.
[ For more information, please visit vip.wordpress.com ]