March 2019 VIP Roundup

The WordPress team recently celebrated another major milestone with the release of WordPress 5.1, alongside news that the platform now powers a full third of the web. Huzzah! Kauffman Indicators, the Facebook Journalism Project, Rio Negro, MinnPost, and MTN now count themselves among that elite group after enjoying successful launches this month.

Elsewhere, we were lucky to join some amazing conversations about shaping the enterprise WordPress world we want to live in, including more women leaders in digital journalism and the importance of designing for all. Read on for details, as well as the latest updates from across the community.

A group of women from ONA's Women Leadership Academy posing in front of a brick wall.
ONA Women’s Leadership Academy participants and mentors. Photo via ONA.

News and Releases

Updates from around VIP, our clients, and our agency and technical partners.

  • WordPress released version 5.1. Nicknamed ‘Betty,’ 5.1 introduces new Site Health features and includes performance improvements for the new block editor. Congrats to Automatticians Matt Mullenweg and Gary Pendergast and the 561 contributors (including folks from our partners 10up, Reaktiv Studios, and rtCamp) who made it possible.
  • It’s official: WordPress now powers 33.3% of the web.
  • VIP worked with featured partner Alley to help The Kauffman Foundation launch the Kauffman Indicators of Early Stage Entrepreneurship. This new tool offers in-depth reports and interactive data visualizations that present entrepreneurial trends across decades, geographies, and demographic groups.
  • The Facebook Journalism Project provides products, tools, and training to promote news literacy and help journalists harness the power of Facebook for good.
  • Argentina’s 115-year-old Rio Negro newspaper is looking mighty fine in its new home.
  • Longstanding nonprofit news organization MinnPost joined the VIP family.
  • Congrats to South African mobile phone provider MTN on their new site launch.
  • 10Up turned eight and beta launched WP Acceptance, a team-centric tool for writing reliable, scalable acceptance tests.
  • Alley shared a reflection on how creating a self-quoting SlackBot shaped their company culture.
  • Big Bite sponsored Middlesborough Digital, part of several burgeoning digital sectors in the UK.
  • Inpsyde released a OneStock for WooCommerce plugin to make it easier to manage product inventory across multiple shops.
  • rtCamp shared the PHP migration script they used to move 300+ repos, 10000+ issues/PR and 100,000+ comments from GitLab to GitHub. Their team also attended 3 WordCamps in one weekend!
  • HumanMade hosted their annual meetup in Sri Lanka (We’re not jealous. Okay, we’re jealous).

Platform Notes

What We Read (And Listened To)

Spotlight: Kurator at NewsCorp Australia

We have had the pleasure of working with News Corp Australia (NCA) since early 2015. Today they host 21 sites with us, including market leaders News.com.au, Foxsports.com.au, and TheAustralian.com.au. For NCA, WordPress represents one important application among others, within a complex and powerful systems architecture that predated their migration. We spoke with Juan Zapata, head of the Site Production Platform team, to learn more about their custom-built Kurator tool, which brings external resources to authors and editors working in WordPress. Read all about it.

Recent Events

  • Earlier this month, we sponsored and attended ONA’s Women Leadership Accelerator at UCLA. Each year, this event brings 30 women from around the world for a weeklong leadership intensive to advance women in digital journalism. VIP has been a major sponsor of ONA WLA since the beginning and are proud to continue our support. Alternate: This year, our very own Steph Yiu spoke about managing remote teams (recap on her site) and VIP’s work promoting digital journalism.
  • VIP was also pleased to sponsor February’s Change Forum, where our friends at News UK brought together established media businesses and startups in London to speak candidly about product design and development. Simon Dickson, Alison Blanda, Jason Snow, Ryan Sholin, and Simon Wheatley represented VIP at the event, and Automattic’s design director David Kennedy spoke on reaping the benefits of prioritizing accessibility in design. Get a summary of his talk alongside major highlights in our event recap.
David Kennedy on stage at the Change Forum conference, pictured in front of an audience and against a red background with the word 'Change' inscribed across it.
Automattician David Kennedy speaking on designing for diversity. Photo via News UK

Upcoming Events

  • BigWP meetups focus on the operation, development, and scaling of large, high-traffic WordPress websites. Next up is BigWP Toronto, hosted by our friends at the Canadian Olympic Committee on March 27. These events always fill up fast, so hop to it.
  • Facebook’s developer conference F8 is slated for April 30-May 1. Billed as, “A conversation about technology and human connection,” this event offers deep dive sessions and product demos across Facebook’s family of apps. You can apply to attend or sign up to stream the keynote.
  • We’ll be attending WAN-IFRA’s 71st World News Media Congress 2019 in Glasgow, June 1-3.

February VIP Roundup

After a brief stint away for the holidays, 2019 is off with a bang (or, a shake, for the VIP Business Development team attending a meetup in Mexico City last week). The first 1/12th of the year has seen several exciting launches, including GitHub, Prensa Libre, and Crowley. Our client USA Today came back with its Ad Meter rankings of the most popular ad at the Superb Owl, but our favorite might be this shoutout to the free press from the Washington Post.

Take a look ahead at this month’s updates from across enterprise WordPress, including a spotlight straight from VIP’s own newsroom, and the running list of events we’ve got our eyes on this spring.

Thirteen Lego astronauts in orange jumpsuits nestled in the snow holding a black sign that reads 'VIP Launch'

The VIP Launch Squad met in Boulder, Colorado last week. Photo not actual size. (Photo credit @kgagne)

News and Releases

Updates from around VIP, our clients, and our agency and technical partners.

  • You can now watch and share the videos from November’s BigWP NYC event. Our thanks to Remy Stern of the New York Post, Setka CEO Katya Bazilevskaya, and Libby Parker and KAdam White of Human Made for dropping knowledge on managing push notifications, AMP compatibility, and customizing pre-existing Gutenberg blocks.
  • GitHub has a new home on VIPGo, with a .blog TLD. Check out github.blog or their 2019 policy predictions for a look around the new digs.
  • Prensa Libre is one of the biggest newspapers in Guatemala and one of the highest-trafficked websites in Central America. We partnered with Alley to migrate them over to WordPress and the VIP Go platform. New capabilities include a refreshed landing page module system, and the option to export wire stories straight to print.
  • Congrats to Crowley on their long-haul launch of a new site on VIP, and many thanks to the small army of collaborators from across several teams who made this one possible.
  • Alley published a robust 2018 year in review, highlighting their work with news organizations, museums, nonprofits, and more.
  • Hello Design worked with MDC to build the Coral One robot, which Business Insider called the best robot at CES2019.
  • Clutch named Human Made both a “Top 1000 Global” B2B company and “Top WordPress Development Company.”
  • Reaktiv Studios launched Tala on VIP Go as a multilingual site.
  • Rtcamp is heading to WordCamp Bangkok, where CEO Rahul Bansal will speak on the art of pricing. Read how choosing ‘focus’ as a guiding theme for 2018 impacted their year.
  • XWP wrote a piece on what you need to know before you AMP. They also released v1.0.0 of their WordPress development library.
  • Setka’s CEO Katya Bazilevskaya was quoted in the Native Advertising Institute’s 2019 predictions e-book (gated download).

Platform Notes

  • We’re building a testing panel to give us feedback as we develop our client-facing tools. If you’re interested in helping us, please drop us a note via support.
  • We’ve released WordPress 5.0 (Lobby post for clients) up to 5.0.3 (Lobby post) and Jetpack 6.9 (Lobby post)
  • VIP CLI has been updated to 1.3.0. You’ll notice a few updates: we now preview the date and time of the backup used for sync, show the mapped domain when listing apps, and better messaging around environments–as well as some minor bugfixes and general bolt tightening. Please update your local install with npm install -g @automattic/vip
  • MU Plugins:
    • Query Monitor is updated to 3.1.1
    • Fieldmanager is updated to 1.2.4 (Lobby post)
    • Edit Flow is updated to 0.9 (lobby post for clients (Lobby post)
    • Safe Redirect manager is 1.9.2 (Lobby post)
    • Responsive Images are rolled out to all sites (Lobby post)
    • Getty Images 4.0 (Lobby post)
  • We’re upgrading our VIP Go Hosting to PHP 7.3, to take advantage of the performance benefits, stability, and security advantages there. Non-production environments were updated on Monday 4 February, and production sites are planned to be upgraded on Monday 25 February (Lobby post)

What We Read (And Listened To)

Spotlight

Image via thenewsproject.net

VIP is deeply committed to the sustainability of news organizations, large and small, around the world. We’re excited to share we’ve doubled down on that commitment by investing in the News Project. According to founder Merrill Brown, the News Project’s goal is to “stabilize existing news sites and encourage new startups by simplifying publishing and the path to sustainability.” Take a product tour to learn more about their tools, or sign up for their newsletter to stay up to date.

Upcoming Events

  • Tickets are on sale for WordCamp London, April 5-7. This event joins a slate of WordCamps going down all across the globe this spring, including Jakarta and Pune on February 16, Helsinki March 7-8, and Miami March 15-17.
  • ‘Intelligent Connectivity’ is the focus of #MWC19, coming to Barcelona February 25-28. Attendees can explore 8 themes, including Immersive Content and Digital Trust.
  • This year’s (free) AMP Conference will be in Tokyo April 17-18. Already an AMP expert? Act fast: the call for speakers is open through February 14.

November Enterprise WordPress Roundup

At the risk of early December overshadowing an exciting November, we have to lead off with the biggest headline from the WordPress community in years. Just last week we all celebrated the completion of months of design, development, and refinement: the release of WordPress 5.0 featuring the new block editor! And add to that the release of AMP for WordPress version 1.0, as well as an open source theme based on Big Bite’s new platform for Amnesty International, all in just the past several days. There was a whole lot of November before that, including a BigWP event in New York and launches for Indian ExpressThrive Global, Boston Herald, National University, and SheKnows. Read on and we’ll bring you up to speed with notes from across the enterprise WordPress community.

 

Matt Mullenweg discussed the release and next phases of WordPress 5.0 in his annual State of the Word address at WordCamp US. (Photo by Val Vesa.)

WordPress 5.0 Arrives

  • The future of WordPress is here!  Congratulations to the core team and all of the colleagues, partners, and community members who made the WordPress 5.0 release a reality. VIP clients, check the Lobby for all the details on deployment at VIP and next steps.
  • Project lead Matt Mullenweg’s State of the Word (full video) at WordCamp US outlined the next phases of the Gutenberg project, including customization outside the post/page, collaborative editing, workflows, and multilingual innovations.
  • Our own Simon Dickson runs down highlights from the State of the Word as relates to the enterprise WordPress community.
  • Jeffrey Paul, core contributor and team lead at XWP, composed this WordPress 5.0 Field Guide to help you navigate the ins and outs of the new release. 
Hand holding cube with the letter A
First annual Automattic Design Award winners were announced at WordCamp US last week (photo by finalist Ahmad Awais).

News and Releases

  • Nashville welcomed WordCamp US, the largest WordCamp in North America, last week. Check out WCUS on Twitter for conference photos, session takeaways, and lively post-event chatter.
  • Also at WordCamp US, Automattic announced the winners for the first-ever Automattic Design Award! See the full list on the award website
  • BigWP NYC brought our friends at the New York Post, Setka, 10up, and Human Made together along with a packed house. Topics included integrating plugins with AMP, decoupled WordPress architecture for the enterprise, and more. Stay tuned for videos from the talks, coming soon. 
  • When PMC acquired Rolling Stone, they turned to XWP and VIP to bring the beloved brand’s digital experience up to date. The Make WordPress Marketing team just published XWP’s case study documenting the collaboration. 
  • Congrats to the AMP project on the release of version 1.0 of the official AMP Plugin for WordPress.
  • rtCamp worked with the Indian Express team to revamp their flagship website on VIP. Their Gutenberg Fields Middleware plugin, which makes it easier to create custom Gutenberg blocks, is now compatible with WordPress 5.0. And more than a dozen rtCampers attended WordCamp Ahmedabad as proud sponsors and volunteers.
  • K. Adam shared some techniques Human Made are using to bring familiar React-ecosystem developer conveniences to their Gutenberg work.
  • 10up teamed up with StoryCorps for a poignant Google Doodle tribute honoring Veteran’s Day in the US. 
  • Alley wrote about applying scrum techniques beyond the development team. 
  • Big Bite took their latest work building a new block editor-ready platform for Amnesty International one step further. Their new open source theme makes some of those tools available for any organization to use. 
  • Hello partnered with Coral Robots to tackle the $2B robot industry. CEO and Creative Director David Lai published a piece about the lack of Asian American mentors in the design agency world. 
  • Inpsyde is offering an Advent calendar of helpful blog posts to celebrate the season. Here’s the first post of several in the series.
  • Trew Knowledge relaunched Hip2Save on VIP, giving them a refreshed interface and new community features.
  • XWP released the BigCommerce for WordPress plugin and shared their take on why tech companies should invest in WordPress.  
  • Rasmus Lerdorf, inventor of PHP, turned 50 on November 22.

Platform Notes

  • As mentioned above, WordPress 5.0 has been released! VIP clients, you will experience no immediate change to your publishing experience. Check out the Lobby for notes on next steps and working with the Gutenberg plugin as the project moves on to next phases. 
  • Domains have come to the VIP Dashboard. Currently a simple list of domains mapped to your environment, VIP has big plans for its future functionality.
  • VIP CLI was updated to 1.2.1:
    •  We now display a preview for vip sync which details the backup date/time being synced and the search/replace to be performed.
    • We now display the primary domain, instead of the *.go-vip.co domain in and vip app list.
    • More details here.
  • Jetpack was updated to 6.8.1 (Lobby post for VIP clients).
  • VIP MU plugins updates include: 
    • The Query Monitor update from 3.0 to 3.1.1 includes lots of changes such as a logger, accessibility fixes, and bug fixes. This release also introduces a Dark Mode.
    • Fixes and optimizations for purging file URLs from our cache. 

Spotlight

The Dekode team in their Oslo office

Dekode, based in Oslo, Norway, is the leading enterprise WordPress agency in the Nordics. They blend design, development, and strategy work to build cost-effective, self-sustaining solutions for enterprise clients like Tidal, Facebook, and the Norwegian government. Read more about what they’re building in our latest partner profile.

Upcoming Events

  • The Inland Press Association’s Mega Conference is slated for February 25-27 in Las Vegas. Topics span digital subscriptions, newsroom transformation, advertising sales, audience monetization and more.
  • MWC Barcelona (formerly Mobile World Congress) is the largest mobile event in the world, bringing together the latest innovations and leading-edge technology from more than 2,400 leading companies. It’s happening February 25 – 28, and it’s not too late to grab a pass
  • Speaker applications are open until January 7 for the first-ever WordCamp Nordic coming to Helsinki March 7-9.  
  • Fancy a warmer clime? Join IRE and NICAR in Newport Beach, CA on March 7-9 for their annual conference devoted to data journalism. 

October VIP Roundup

With the projected release date for WordPress 5.0 fast approaching on November 27, there’s lots of October news around the Gutenberg project and the new editor it’s bringing to 5.0.  Read on for updates from WordPress core, releases from Kaiser Family Foundation and The New York Post, Intercom, and XWP for the AMP Project. Don’t miss the call for entries for the brand new Automattic Design Award.

view from a train in Ireland
An Automattician’s office view for the day, from a train in Ireland.

Gutenberg News and Notes

The latest updates about WordPress 5.0 and the new editor.

  • 5.0 is coming! The updated WordPress Core timeline calls for WordPress 5.0 release on November 27, with release candidate 1 coming on November 12. VIP clients, keep an eye on the Lobby for updates as we draw closer.
  • As of this post, WordPress 5.0 beta 3 is the latest release, which came out on November 5. WordPress 5.0 beta 1 came out on October 24th. Naturally at this stage beta releases include Gutenberg as the default editor, the Twenty Nineteen theme, and all previous default themes updated to include block editor styles.
  • The Core team has announced that the Classic Editor Plugin will be supported until at least December 31, 2021. You’ll find lots of additional detail at that link as well.
  • We recommend all projects using the Gutenberg plugin today to upgrade to at least version 4.1 to assure a smooth transition. Gutenberg 4.2 is now available for testing. The updated formatting API makes it easier to extend Rich Text options throughout the editor. Developers can now add their own block categories and assign icons for better visual cues.

VIP’s Shannon Smith talking React at WordCamp Vancouver.

News and Releases

Updates from around VIP, our clients, and our agency and technical partners.

  • Our own Shannon Smith presented at WordCamp Vancouver, demonstrating how theme and plugin developers can use React to make the most of the new Gutenberg editor experience.
  • Mother Jones offers a fresh take on U.S. midterm election coverage thanks to feedback from audience engagement tool Hearken.
  • The Institute for Nonprofit News launched the INN Index, a comprehensive study of nonprofit news outlets. One key finding? Over half of INN’s newsrooms have 3 or more revenue streams.
  • Hear Joel Davies’ talk from BigWP London on how The Sun optimized their World Cup coverage this summer to draw 23 million unique visitors a day during the tournament.
  • From that same event, watch Big Bite’s Jason Agnew explore their work with Gutenberg on two major client projects.
  • 10up helped Intercom transition from ‘blog’ to ‘publication.’ They also spoke at React.js in Capetown and sponsored WordCamp Islamabad.
  • Alley created a sleek interactive map for Kaiser Family Foundation and launched a new Style section for the New York Post’s Page Six.
  • Dekode launched Oppsiden.no, a social knowledge sharing platform for the Down Syndrome community. Launch party special guests included Norway’s Prime Minister, Erna Solberg.
  • Human Made helped Greenpeace reinvigorate their global web presence, realigning with open technology and principles along the way. They also updated and re-released the extensively researched whitepaper, “Headless WordPress: The Future CMS.”
  • You can now start testing the first release candidate (RC1) of the AMP Plugin thanks to work from XWP and Google, who recently celebrated AMP’s third birthday. Here’s how to make AMP run even faster.
  • Inpsyde published a video guide on installing MultilingualPress.
  • Reaktiv Studios released Design Palette Pro 1.5
  • A team of 6 rtCampers attended the AMP Roadshow Mumbai 2018 where Pradeep Sonawane delivered a talk about “WordPress with AMP.” Up next? Nirmal Desai will attend WordCamp Kochi and share his experience working with Enterprise publishers.

Platform Updates

Spotlight

A beautiful translucent cube with rich organic texture
Honoring the best site, solution, style of 2018 – Enter by November 16!

Submit your best work in site, solution, and style categories for the brand new Automattic Design Award, recognizing the very best in Gutenberg-ready, accessibility-enabled projects from 2018. A truly amazing panel of judges includes Khoi Vinh from Adobe, Kat Holmes from Google, and Jeffrey Zeldman from A List Apart. Representatives of the VIP family include Sarah James of 10up, Ant Miller of Human Made, Rahul Bansal from rtCamp, Joshua Wold of XWP, and Simon Dickson representing VIP.

What We Read

Upcoming Events

  • The next BigWP Meetup takes place November 13 at the New York Post headquarters featuring enterprise WordPress talks from speakers at the New York Post and VIP partners Setka, Human Made, and 10up. Tickets are now all gone, but we’ll have coverage on the blog. Join the meetup group to be the first to hear about the next event.
  • WordCamp US is coming right up, Dec. 7-9 in Nashville. Organizers recently released the full speaker schedule. You might notice several familiar faces from Automattic, 10up, Human Made, XWP, Yoast, and many more. See the full speakers list here and grab your ticket while you still can.
  • The Computer-Assisted Reporting conference offers story ideas, inspiration, and tools to power data journalism. It’s slated for March 7-10 in Newport Beach, California. Get more details here.
  • Have you gotten your ticket for WordCamp Europe? It goes down June 20-22 in Berlin. While it may seem like a long time from now, tickets always sell out, so grab yours fast.

September VIP Roundup

Welcome to the September roundup! Even though this is October material, we’d be remiss not to start off with the big news coming out of the Gutenberg project this week, Matt Mullenweg’s Plan for 5.0 update and Gary Pendergast’s follow-up Proposed Scope and Schedule. We’ll keep you updated as 5.0 plans continue to come together.

Meanwhile, there’s lots to catch up on from September. The Online News Association’s annual event is always a highlight of the year and ONA 2018 in Austin was no exception. We came back energized and excited about all of the work going on across the digital journalism community. And thank you to Human Made and News UK for co-hosting our latest BigWP London, with great talks which will be available on YouTube shortly.

Read on for news and updates from across enterprise WordPress, including a new section called, “What We Read,” a carousel of articles (and podcasts) that inspired, informed, and influenced us this month.

Gutenberg News and Notes

The latest tools, demos, and updates around the block-based editor coming to WordPress 5.0.

  • As mentioned above, plans for the WordPress 5.0 release are starting to take shape. Matt Mullenweg posted a plan and Automattician and core contributor Gary Pendergast gave further details in this proposed scope and schedule, identifying November 19 as the target release date.
  • Earlier in September, Gutenberg version 3.9 shipped with a host of UX improvements within the editor, in addition to the ability to create reusable templates and import/export reusable blocks.
  • The Gutenberg plug-in has surpassed 500,000 installs.
  • Automattician and core contributor Riad Benguella released a helpful technical overview of Gutenberg integration into WordPress core.
  • Yoast SEO 8.2 is making it easy to automatically add structured data with Gutenberg content blocks.
  • Peek behind the scenes at the custom blocks powering Amnesty International‘s new platform developed by Big Bite, also embedded in the spotlight below.

BigWP London kickoff capture via @PrimaryImage

News and Releases

Updates from around VIP, our clients, and our agency and technical partners.

  • VIP teamed up with Human Made to host Big WP London, featuring talks from 10up, Big Bite, Inpsyde, and News UK. Video from the talks coming soon!
  •  Alley helped the Robert Wood Johnson Foundation answer the question, “Does where you live affect how long you live?” by building a life expectancy estimator using data from 73,000 U.S. Census tracts. They also redesigned the Online News Association’s VIP-hosted resource portal just in time for #ONA18.
  • 10up CEO John Eckman shared slides from his talk at WordCamp NYC on rethinking his approach to GDPR and privacy.
  • Jenny Wong of Human Made penned a comprehensive (read: 5,000 word) piece on the most useful features of GitHub.
  • XWP released AMP plugin v1.0-beta4 and announced a new leadership team.

Platform Updates

Spotlight: Amnesty International

Take a video tour of the custom Gutenberg blocks powering Amnesty International’s new platform, built by Big Bite for the new WordPress editor. Their team is also working on one of the largest Gutenberg-built applications to date, with a global financial organization.

What We Read

FeaturedJournalists Just Can’t Quit Microsoft Word. But Some Are Trying (Slate)

VIP take: “Still exchanging Microsoft Word documents with contributors to make edits? Apparently, some publications are still redlining their way to a final draft, while others have made the shift to Google Docs. If you’re happy with the collaborative editing features in Google Docs, try out this add-on to send your drafts straight to your WordPress site.” — @ryansholin

Other stories:

Recent Events

VIP was thrilled to be a part of ONA again in 2018, which went down in Austin, TX from September 13-15.

To kick things off, we and our partners at Alley co-hosted a pre-conference meal where we broke bread with clients and friends. At the conference itself, VIP’s very own Steph Yiu, Ryan Sholin, and Shannon Smith teamed up to present “The Future of Content Creation in WordPress” which gave an inside look at the intersection of publishing, WordPress, and Gutenberg. Ryan also joined a panel on “Remixing Content: Refining Your Workflow to Make Your Work Flow,” sharing tips to make workflows meet your newsroom’s distribution needs without bloating them.

Overall, the VIP team was inspired to see how journalists and newsrooms are using WordPress to create new frontiers in digital publishing. To learn more, visit the VIP-hosted journalists.org.

Upcoming Events

  • WAN-IFRA is hosting the Digital Content Expo (DCX) and World Publishing Expo parallel to each other from October 9-11 in Berlin. While the World Expo focuses on print strategies, DCX examines digital trends for content production, distribution, management, and monetization.
  • WordCamp US is coming to Nashville again on December 7-9. Organizers just announced the fifth round of speakers. November 1 is the deadline to get a printed badge (and share your preferred shirt size).
  • NICAR is slated for March 7-10 in Newport Beach, California. Sign up for the NICAR mailing list to stay up to date with conference announcements.
  • The first batches of tickets have dropped for WordCamp Europe! It goes down June 20-22, also in Berlin. While may seem like a long time from now, tickets always sell out, so grab yours fast.

Six Questions with 10up

This post series profiles each of our featured partner agencies.

10up is a digital agency focused on delivering finely crafted websites, apps, and tools that advance business objectives. They have been a WordPress.com VIP Featured Partner since 2013. Founded in California with a fully distributed team, 10up’s Webby-winning and Emmy-nominated work includes projects with household names like Microsoft, Facebook, Google, and The New York Times.

Group photo of 10up outside at the annual 10up summit
The 10up team at this year’s company-wide summit

What’s your agency’s origin story?

10up was founded by Jake Goldman in 2011. Jake helped his prior company abandon proprietary CMS software starting around 2008, giving him a front-row seat to WordPress’s rapid iteration from a basic blogging platform to a compelling content management system, and the delight that it created for its customers. Jake was eager to master WordPress: he built plugins that became popular, contributed to WordPress itself, and traveled around the country to participate in WordCamps.

With training in business, information systems, and software development, and an eye for beautiful craftsmanship, Jake saw an opportunity to start an agency that could position itself as a leading provider of integration and delivery of WordPress. The rise of “distributed” remote-work companies, the remote nature of WordPress core itself, and the rising international WordPress community suggested it was also time for a 100% distributed agency.

Jake set up shop in his small home office and got to work bootstrapping 10up. From its earliest days, 10up focused on superior engineering quality and elegant editorial/administrative user experiences Leveraging a strong network of connections, Jake quickly welcomed exciting clients like 9to5mac, Trulia, and TechCrunch.

With the help of the earliest additions to his team, many of whom still remain at 10up and some of whom have gone onto to impressive roles elsewhere in the industry, Jake grew 10up from 1 employee – himself – to more than 100 in less than 5 years – without an ounce of outside investment.

The name 10up comes from finishing that last 10% — the difference that extra polish, that extra level of attention, makes. –Jake Goldman

Pick three words that describe your agency culture.

Dedicated. Our team understands that we’re a services business; our values are rooted in an empathy and dedication to the needs of our clients and colleagues, as well as the broader open-source and WordPress community. 10uppers consistently go above and beyond expectations to jump in and help when a client or fellow teammate needs support.

Creative. This is a team of problem solvers – strategists, designers, engineers, and so on. Whether it’s a discreet and specific solution to a customer need or an innovative approach to synchronizing developer environments or managing new standards like Ads.txt, this team is constantly finding new ways to solve the challenges we face every day.

Welcoming. Maybe it’s something about our remote culture, our in-depth orientation, or a high growth team culture… but almost everyone who starts at 10up comments on how inviting their team lead, fellow teammates, and craft leadership are in welcoming them aboard and offering support through their beginning and tenure. Even though we’re infrequently in the same room together, there’s a palpable sense of camaraderie and cheer at our annual all-hands summit.

Five 10 up team members in a work session hanging pink post-its against a wall
10up team members roll up their sleeves in a client project work session

Tell us about a client project you are especially proud of.

Where to start! If we had to pick one, we’d highlight our work with Mayo Clinic, building out an internal knowledge portal and management intranet that tens of thousands of nurses use every day, around the country, to collaboratively participate in advancing patient care. It was a multiyear project, and our team did a brilliant job of designing the user experience, engineering a scalable solution, supporting change management, and training both developers and administrators. As a service-centric organization, it’s immensely rewarding to know that our work is helping other incredibly dedicated service professionals (nurses) and their patients, every day, in some small way.

What are you most excited about in the WordPress community right now?

We’ve been very focused from day one on the experience of creating and managing content – the back end and editorial user flows that can have an enormous impact on the efficiency of the business and the happiness of the staff responsible for pushing out content. It’s why we chose WordPress as our platform – a user experience-centric ethos to our practice.

With that said, it’s hard not to call out the massive effort to revamp the writing and content layout experience – Gutenberg.

It’s exciting in the sense that it shakes up the way we think about editorial page creation and curation, and forces us to think about some old and stale paradigms in new ways. It’s cause for us to go back and take another look at some of our solutions and plugins, and breathe a bit of new life into them. Some of the principals of the block-based layout authentically offer an opportunity to improve the way we think about modules. That’s been especially evident as we approached support for the classic and new editor for some new open source projects – like Simple Podcasting – and found that the user interface made a lot more sense in the new context.

Notebook splayed open showing a doodle of the 10up logo and a pen alongside

What’s your favorite conference or event of the year, and why?

We love seeing the WordPress community evolve a set of professional industry and market-specific conferences. WP Campus and WordCamp for Publishers provide a nice, focused iteration of the wide-appeal community events.

On a very different note, our team also gets quite a bit out of the Society of Digital Agencies (SoDA) event, in terms of professional development and peer inspiration.

(And the sixth: Ask yourself a question and answer it) What are you looking to accomplish in 2018?

We’re pushing on several fronts. Our team is growing again this year; we expect to expand our team by ~25-30%, and we hope to achieve that while retaining an engaging and supportive culture and employing systems that ensure we uphold the highest standards for craftsmanship. Some major growth areas include the 10up Europe team and our strategic consulting including Audience & Revenue.

We’re also more invested than ever in contributing to and helping WordPress succeed as a platform, through our Open Source Practice. We want to see growing adoption of some of the solutions we’ve put out there that push WordPress forward as a platform, like our Distributor plugin.

We also want to do a better job of communicating the exciting and innovative work we’re doing, and the ways in which we’re growing, to our customers and a larger community interested in 10up. Expect to see more stories from 10up and more effective ways of staying apprised of those stories.

Thank you, 10up!

More on 10up:

Agency focus and specialties:

  • Editorial/administrative user experience and workflow design
  • Audience and revenue strategy
  • Integrations and migration between WordPress and other platforms
  • High scale and forward-thinking implementation of WordPress
  • Internal communication & workflow tools
  • Team augmentation
  • 24/7 site management

Currently working with: Microsoft, Facebook, Google, The New York Times Co, the State of California, Walmart, ESPN, and AARP

Agency highlights:

  • More than 150 full-time staff working from around the world.
  • In-house expertise includes Front and Back End Engineering, Visual Design, UX Design, Systems/Cloud Infrastructure Engineering, Online Advertising, Analytics, SEO, and general project management and strategic consulting.
  • Delivered hundreds of successful, enterprise-grade projects over our 7.5 years of existence.
  • Two of our interactive projects with AMC Networks were nominated for Emmy Awards. Our client projects have been nominated for numerous Webby Awards, with several wins under our belt.
  • We’ve produced outstanding projects across most major verticals, including collaborations with household brand names in finance, healthcare, media and publishing, academia, retail, food and beverage, and nonprofits … to name a few.

Content Ecosystem Thinking at Airbnb

Hayley Nelson has spent the past two decades of her career bringing digital tools and technology to journalists. Among other accomplishments, she helped shepherd the New York Times into the era of digital media by launching its first blogs, built an award-winning digital team at Wired Magazine, and launched CNET in four Asian markets.

As head of content at Airbnb, Hayley is focused on value-based storytelling that engages consumers across platforms and devices. Her work has been building off their 2018 We Accept Superbowl commercial.

A still from the Azores “Not Yet Trending” video

In her talk, “Content Ecosystem Thinking” at the 2018 VIP Workshop, Hayley outlines a path for marketers to leverage the tricks of the publishing trade to put the reader at the center of their digital efforts. The most successful brands, she argues, are tying every piece of content to their company’s core values. Think Everlane’s transparent factories and the commitment from Starbucks CEO Kevin Johnson to hire 10,000 refugees. “Who are we, and what are the values that we want to stand up for? How do we bring our mission to life? … It’s the brand’s job to become a great storyteller.”

Patagonia did a documentary on people whose lives are transformed by the sea. One person profiled is this woman who is a deep-sea spearfisher who catches fish and makes sushi, another is this surfer guy in Tahiti, and it’s just a really compelling documentary — and you hardly notice but they may or may not be wearing Patagonia swimsuits. That’s how subtle it is.

Watch the full video to go behind the scenes on Airbnb’s Not Yet Trending campaign, which ties beautiful videography of destinations on the cusp of trending into two of the brand’s core messages, “it’s a host-led world,” and “the magic of travel,” to drive would-be travelers to book on the platform.

I want you to think of us as that edgy, underground friend that’s telling you where to go because it’s the most interesting place in the world — and maybe you come back six months later when you’re ready to book a trip.

You’ll also learn her ten-step process for organizing a global content strategy, including the non-trite way to capitalize on social media holidays and how introducing agile to marketing processes has transformed the way she approaches campaigns.

If you weren’t able to join us at VIP Workshop this year, you can still catch dozens of the sessions, including speakers from TechCrunch, Google, Cloudinary, the VIP team, our agency partners, and many more on this YouTube playlist.

Ready to get started?

Drop us a note.

No matter where you are in the planning process, we’re happy to help, and we’re actual humans here on the other side of the form. 👋 We’re here to discuss your challenges and plans, evaluate your existing resources or a potential partner, or even make some initial recommendations. And, of course, we’re here to help any time you’re in the market for some robust WordPress awesomeness.