Technical Account Engineer

You love working with some of the most influential companies on the planet, and helping them get the most out of WordPress and our VIP program.

Your style is to get things done while reducing friction for your colleagues and clients, to respond rapidly when called upon, as well as being proactive. You view companies as partners, and not just customers, and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines, and working with everyone from engineers to GMs and VPs of Sales.

In addition, you are:

  • Comfortable with a high volume of communication and switching tasks at a moment’s notice
  • Quick to resolve issues that pop up, and collaborate with developers
  • An expert at distilling goals and wish-lists into concrete next steps
  • Skilled in conflict management and resolution
  • Undaunted by managing risks in high stakes situations
  • Excited by kick-off calls and getting everyone on the same page
  • Experienced in working with WordPress or other web technology

The position entails managing clients and partners post-sales through launch, and beyond. You’ll be the point person for their projects, as well as being an escalation point. This role requires you to have a deep understanding of the technology and platforms that we run, and be able to communicate with both engineers and business people effectively. Software development and architecture experience will help you succeed, however coding is not in scope for this position. Some moderate travel is required – expect quarterly as a baseline.

We want to build Automattic as an environment where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences, and strive to increase the visibility of traditionally underrepresented groups. Read more about our commitment to diversity and inclusion here.

All Jobs Require

  • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
  • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
  • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.

Benefits

  • Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.
  • Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
  • We happily provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
  • Company-sponsored life insurance.
  • Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid.
  • WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.
  • Paid two to three-month sabbatical encouraged every five years.
  • We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.
  • Other benefits are country-specific, and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.

How to apply

Does this sound interesting? If yes, please send an email to jobs @ automattic.com telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject line. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

Want to increase your chances of standing out? Let us know where you heard about the position and include a few sentences on your thoughts to these questions:

  • What is your experience with WordPress?
  • How do you keep yourself organized when managing multiple fast-paced projects?