Six Questions with Human Made

This post series profiles each of our featured partner agencies.

Founded in 2010, Human Made has been a VIP Featured Partner since 2013. We asked Commercial Director, Ant Miller, and Communications Manager, Ana Silva, six questions to help you get to know who they are as an agency.

A shot taken by a WordCamp Brisbane attendee where Human Made provided Coffee Sponsorship (photo credit: Emma Howchin)

What’s your agency’s origin story?

Human Made was founded in 2010 by Tom Willmot and Joe Hoyle, who had previously worked as freelancer web developers building WordPress projects for small clients.

Eventually, Tom was hired by a large US based organization who had purchased a number of sites and wanted to build niche WordPress powered social networks. Joe soon joined him and here they gained experience working with clients and building sites that eventually grew in scale.

When they left the company with an impressive portfolio, they continued freelancing but with increasing workloads and more clients, they soon realized they could combine their skills and take on different aspects of the business. Tom took on the business operations as CEO, and Joe took over the engineering department as our CTO.

Our first few hires were local, and the opportunity to hire remotely arrived with Daniel Bachhuber and Paul de Wouters. Daniel had previous remote experience and bought many of these processes to the company, some of which are still being practiced today. Within a few months of the remote hires, the company pivoted to being entirely distributed. Although some people still did (and still do!) work in our first home, the Matlock office.  

Fast forward to 2014, and Noel Tock completed the trio as a partner and CPO with a new Product team, managing projects such as Happytables, Nomadbase and BackUpWordPress.

Today, we’re a team of 60+ people based in five continents working with clients across the globe, and one of the leading providers of large-scale enterprise publishing platforms.

Pick three words that describe your agency culture.

Sustainable, supportive, open.

Our culture is guided by our commitment to being open and inclusive, with each other, our clients, and the wider community. It’s also something we have to maintain remotely, and as we’ve grown, we’ve had to find new ways to adapt and ensure our culture survives and thrives. Keeping that growth sustainable, demonstrating support for each other, and adopting openness in our collaboration and communication, are fundamental to who we are.  

Human Made Product team in their weekly meeting

Tell us about a client project you are especially proud of.

We’re extremely lucky to have worked on some really exciting projects in the last seven years, and there’s certainly some we won’t ever forget. Back when we started, we built the digitaltrends.com website and in those days, it was one of the largest websites being built with WordPress. It was an exciting time for the community, and we’re delighted to see that even with astronomical growth, the website remains on WordPress.

In more recent times, we’ve had the privilege of working with big media publishers, such as Fairfax Media and Capgemini; the latter, a project we completed alongside WordPress.com VIP, and which involved a complex replatforming effort from Drupal to WordPress. It required a huge collaborative effort between several agencies, and ushered in a new and more effective culture of digital creation for the Marketing and Communications team at Capgemini.

What are you most excited about in the WordPress community right now?

The Enterprise Growth Council, and its focus on WordPress agencies working together in the commercial space to a common end goal, is a really exciting opportunity for all of us. We’re passionate about WordPress’ capacity and potential, and really want to get behind a bigger push to market and deliver WordPress as an enterprise-grade CMS. We feel this is something best accomplished as a wider community, and we’re eager to continue the conversation, and build momentum around the project.

Noel Tock speaking at WordCamp Stockholm, 2017

What’s your favorite conference or event of the year, and why?

WordCamp Europe used to be the event we focused our company retreat around; now that we’re 60+ people it’s no longer as convenient as it used to be, but it’s still a hugely important event to us, as is the equivalent WordCamp US. We usually have several people leading teams during Contributor Day, speaking, organising, and participating in events such as the Community Summit. As a remote company, it’s also a great opportunity to meet with your team and spend time socialising together.

(And the sixth: Ask yourself a question and answer it) What are your goals in 2018?

It’s important to us to maintain sustainable growth, and ensure we’re keeping our culture every step of the way. This new initiative saw us appoint Siobhan McKeown as People Director late last year, and we’re already implementing processes and standards that will help us stay true to who we are even as we continue to expand.

As previously mentioned, we’re eager to explore the opportunities in repositioning WordPress as an enterprise-grade CMS, and one that can help solve common issues for large enterprise publishers. It’s important for us to challenge some of the misconceptions and concerns around WordPress in enterprise, and to communicate the change and success we’ve witnessed in enterprises adopting WordPressnot only for our clientsbut for a large number of high-profile brands.

Thank you, Ant and Ana!

More on Human Made:

Agency focus and specialties

  • Custom APIs
  • Bespoke WordPress development
  • Strategy and Consultancy
  • Code Review
  • Content Migration
  • Accessibility Review

Currently working with: Airbnb, USA Today, News UK, Skype, Newton, Capgemini, Thunder Head, Unison, TK Maxx

Agency highlights

  • Voted Top UK Web Design agency by Clutch.co
  • Human Made consists of some of the world’s most respected WordPress developers, including WordPress Core lead developers, the lead developer of the WP REST API project, the European WordPress Polyglots team lead and many more

Six Questions with Trew Knowledge

This post series profiles each of our featured partner agencies.

Trew Knowledge is an award-winning digital marketing agency located in Toronto. They have been a WordPress.com VIP Featured Partner since 2015. We asked founders Anthony Moore and Shawn Barrans six questions to help you get to know who they are as an agency.

Boardroom Mural at Trew Knowledge HQ

What’s your agency’s origin story?

Trew Knowledge was founded in 2009 by Anthony Moore and Shawn Barrans. Anthony, with a background in Digital Media Arts focusing on design and programming, and Shawn with a degree in Marketing, were able to mesh their different set of skills to form an agency that offered clients full 360 solutions.

In our first couple of years in business it was just the two of us, working on a kitchen table in a suburb just outside of Toronto. We were constantly working all day and night building relationships with clients, attending networking events, participating in trade shows, and partnering with other agencies.

When we started making traction and bringing on a lot of clients we decided to rent office space downtown Toronto and hire staff. It was around this time we built a relationship with WordPress.com VIP and eventually became part of the Featured Agency program. In addition, we have become exclusive partners to Gigya and ramped up our services in the Customer Identity and Access Management industry.

Today, we work with some of the largest brands in Canada, as well as globally. Being able to work closely with the talented people at WordPress VIP has given us the ability to take on large, enterprise projects and deliver incredible solutions.

Pick three words that describe your agency culture.

Collaborative, passionate, and forward-thinking.

Our office is laid out in a collaborative, open-concept workspace. This gives everyone on the team the opportunity to speak freely, share ideas, and work together on projects. Since we are currently a small team, everyone gets the opportunity to work on several projects at once. Because of this, we have been able to improve, streamline, and automate several of our processes for project delivery.

When we are looking to bring on talent to join our team we look for someone with a genuine passion for what they do. Whether a creative person or a programmer, their passion must play a large role in their lives. Everyone on our team has an incredible thirst for knowledge.

Anthony Moore presenting at BigWP in Toronto

Tell us about a client project you are especially proud of.

Our relationship with the Canada Olympic Committee goes back more than five years with the development of their flagship site ahead of the 2014 Winter Olympics Games. We also programmed the Canadian Olympic Club, the official fan club of the Canadian Olympic Team.

The Canadian Olympic Club, powered by Gigya, is the first ever digital fan club of it’s kind by any national Olympic team. It allows fans to log in via their favorite social network and complete various challenges to earn points. These points can then be redeemed for contests and prizes, including swag, trips, signed memorabilia, and digital downloads.

The success of the website has been honoured with accolades such as an official honoree in the 18th annual Webby Awards for Best Sports website, Communication Arts “webpick of the week”, and Gold for best mobile user-experience in the 2017 W3 Awards.

What are you most excited about in the WordPress community right now?

2018 is going to be a very exciting year for WordPress, and the internet overall. With the General Data Protection Regulation (GDPR) taking effect on May 25, 2018 we are interested in seeing how website/business owners handle the regulations for data protection. Internally, we are in the process of developing a set of tools to help guide people using WordPress and assist with maintaining a compliant website. We hope to share more details with the WordPress community over the next couple of weeks.

Our team is also very excited for the release of Gutenberg. Our team has been testing the new editor for a few months and are really excited to get this in the hands of clients. While there may be concern for many people, given this is a big change for how they currently use WordPress, we feel this is a very forward-thinking approach and will really create a bit of a standard for content creation.

Panel Discussion on Customer Identity Management (From left to right: Shawn Barrans – Trew Knowledge, Vic Torossian – Corus Entertainment, Georgia Sapounas – Canadian Olympic Committee, Anthony Moore – Trew Knowledge, Sergey Krayniy – Gigya)

What’s your favorite conference or event of the year, and why?

This year our team attended WordCamp US in Nashville. This was our first visit to WordCamp US and we were blown away by the quality of content and speakers at this event. It was great to see some fellow WordPress VIP partner agencies in attendance from around the world and catch up with them.

This was also our first time visiting Nashville, and between the music and hot chicken, we are looking forward to returning next year and doing it all again.

(And the sixth: Ask yourself a question and answer it) What are you looking to accomplish in 2018?

2018 has already been a busy year, and it has just started. As mentioned previously, this is a big year for GDPR compliance and it is something Trew Knowledge is taking very seriously as it impacts several of our clients. For organisations we work with who are using WordPress, we are in the process of developing a set of tools to assist with them becoming compliant. This has certainly been challenging so far but we see this being an incredibly valuable tool for our clients and the WordPress community in general.

As an agency, we are always looking to grow. We are looking to bring on more talent that will allow us to not only expand our client services, but also be able to develop more product based solutions. We have had the pleasure of working with clients from hundreds of different industries, and each one offers its own unique set of challenges and opportunities.

Thank you, Anthony and Shawn!

More on Trew Knowledge:

Agency focus and specialties

  • Strategy
  • UI/UX Design
  • Customer Identity Management
  • Gamification & Loyalty
  • Custom WordPress.com VIP themes & plugins
  • Content & Data Migration
  • WooCommerce

Currently working with: The Canadian Olympic Committee, Corus Entertainment, Rubicon Project, Rakuten Viber, The Nation Network, Hip2Save, Barnes & Noble, Toronto Film School, Yorkville University, Sun Life Financial, Walgreens, Arizona State University, and the Justice Institute of British Columbia.

Agency highlights

  • Exclusive WordPress VIP partner in Canada
  • Preferred solution partners with Gigya and Zurb
  • Official honoree in the 18th annual Webby Awards for Best Sports website for Olympic.ca
  • 2017 W3 Award, Gold – Best mobile user-experience for Olympic.ca

Presenting rtCamp, our first partner agency in the Indian market

We’re excited to unveil India’s rtCamp Solutions as the newest members of the WordPress.com VIP Featured Partner Program, and our first partners based in Asia.

Unlike many such schemes in the IT industry, our Featured Partner Program is kept deliberately small, and highly selective. Its members are the dozen agencies worldwide whom we can confidently recommend to the largest and highest-profile online publishers, for the most ambitious WordPress projects.

To become a partner, an agency must demonstrate creative and technical excellence on VIP-level engagements. We also expect them to share the user-centric, community-minded values which have made WordPress itself so successful.

Founded in 2009, in the Indian city of Pune (150km inland from Mumbai), rtCamp – rt, standing for ’round table’ – is precisely the kind of team we want to endorse, and present as a role model for their local WordPress community.

Their technical credentials are strong; but it’s their record of community engagement which is particularly remarkable, with members of their staff being named among the contributors to every release of WordPress in the past three years.

The Indian tech sector is booming, and growing in self-confidence, no longer satisfied just to pick up outsourced work from Europe and North America. Interest in WordPress is surging, with a growing number of the country’s leading websites choosing WordPress as their CMS, and a flourishing ecosystem of consultancies claiming WordPress expertise.

It’s high time VIP nominated an agency in the Indian market whom we believe to be capable of delivering those nationally significant projects, and doing so in the right way.

rtCamp have shown themselves to be up to the task; and ready to play a leadership role as the Indian WordPress ecosystem moves to the next level. We’re proud to call them partners, and we look forward to helping them deliver websites which show India’s 1.3 billion people what WordPress is capable of.

The VIP team will be happy to advise on the contribution rtCamp, or any of our Partners can make to your next WordPress project.

A warm welcome to Norwegian WordPress experts Dekode

miljo3

Norway’s Dekode are the newest members of the WordPress.com VIP Featured Partner Program, bringing a dash of Nordic cool to our list of the planet’s leading WordPress development agencies.

Based in Oslo, Magne and his growing team are building not only an excellent reputation for themselves, but for WordPress as a platform for publishing and ecommerce. The Scandinavian CMS market has historically been dominated by one proprietary platform; but Dekode are working to establish WordPress as a credible alternative, even for complex enterprise usage.

They represent WordPress at Oslo’s Webdagene (‘Web Days’), one of the region’s leading conferences for the web industry; and they help organise Oslo’s WordPress meetups, including its very highly regarded WordCamp. (If you’d like to discover if that reputation is justified, the next one is in just a few weeks.)

More than most, Dekode’s focus is on combining creativity and technology. There’s no doubting their developers’ credentials; but what really shines through their project portfolio is the sophistication of their visual and UI work.

Dekode are consistently producing beautiful, modern, innovative websites. They aren’t afraid to take on challenging work, such as reinventing local community journalism, pushing WordPress forward as they do so. And they are doing it all in the right way, recognising the need for solutions to be sustainable in the long term.

So we’re excited to bring Dekode to the attention of a wider audience. They have concentrated on the Norwegian market thus far, but we’re in no doubt, they are ready to do great things on a European level.

If you’d like to find out more about Dekode, or any of our Featured Partners, please don’t hesitate to contact us.

Germany’s Inpsyde: our newest VIP Featured Partner

We’re delighted to welcome Germany’s Inpsyde, one of Europe’s largest and longest-established WordPress agencies, as the newest member of the WordPress.com VIP Featured Partner Program.

At Automattic, we firmly believe in the development of a strong and sustainable WordPress ecosystem. The invite-only Featured Partner Program is our way of promoting the agencies who not only demonstrate creative and technical excellence; but also share our commitment to supporting the WordPress open source project, and the community built upon it.

Inpsyde are synonymous with WordPress in Germany, Europe’s largest single market. Few agencies worldwide have been so instrumental in building and supporting their local community. They provided technical infrastructure for blogs and forums long before anything central existed. They represented WordPress at industry events, and organised or sponsored WordPress-based events of their own.

When we began to think of potential partners in continental Europe, Inpsyde were the most natural choice. Founded in 2006, they have grown into a company of some 30 employees, scattered across Germany.

If you follow the development of the WordPress core software, you will immediately recognise the name of Inpsyde’s Dominik ‘ocean90’ Schilling, a Core Committer since 2013, who will lead the development of version 4.6 this summer. Attendees of the larger European WordCamps may not know co-founder Robert Windisch by name… but they will almost certainly know his straw boater hat!

There’s no shortage of familiar names on Inpsyde’s client list too, including global brands like Adidas and Mercedes-Benz; and media companies like ZDF, Sueddeutsche Zeitung and Arte.

The web industry has particular reason to be grateful to Inpsyde, for their ongoing work with Smashing Magazine, a must-read resource for designers and developers. ‘Thanks to our work with Inpsyde, Smashing Magazine is now loading faster than any other well-known Web Design or Web Development Blog around the web,’ according to editor Vitaly Friedman. ‘If you are looking for professionalism and endless know-how in terms of WordPress and Web Development in general, then seek no longer since you just found what you were looking for.’

We’re proud to recommend them for projects not just in German-speaking countries, but more widely. Their experience in multilingual development, and deep knowledge of WooCommerce will be of interest to many enterprise and VIP-level clients.

It’s also a significant moment for us at VIP. Inpsyde are our first Featured Partner agency for whom English is not their first language (although it’s a very close second). With well over 25% of the top 10 million websites running on WordPress, its success reaches far beyond the English-speaking world, and it’s time our Featured Partner network did too.

The VIP team will be happy to advise on the contribution Inpsyde, or any of our Partners can make to your next WordPress project.

Enterprise Video the Easy Way: Preview of the New Brightcove Connector for WordPress

The Brightcove Connector for WordPress is getting an update, and John Eckman, CEO of WordPress.com VIP Featured Partner Program Agency 10up, walked us through an early preview. In order to make this as seamless as possible, John and his team tried to leverage as much as possible with the WordPress interface. Their goal was to present something that is non-intrusive and familiar, so that software gets out of the way and allows publishers to do what they do best.

This will be added to the WordPress.org repository soon and more information regarding early access can be found by asking your Brightcove representative.

You can browse his slides and the preview below:

See the presentations from previous Big Media & Enterprise WordPress Meetups. For Big Media & Enterprise WordPress Meetup groups in other cities, see the full list on VIP Events and join your local group.

Want more information about WordPress services for media or enterprise sites? Get in touch.

Welcoming Big Bite Creative and Trew Knowledge to the WordPress.com VIP Featured Partner Program

We’re pleased to announce two new additions to our list of Featured Service Partners, the ‘premier league’ of specialist WordPress development agencies.

WordPress.com VIP exists to help high-traffic and high-profile publishers get the most out of WordPress. To do so, we work with the best agency partners to deliver best-in-class solutions. Our list has been kept deliberately small and selective: but we’ve been looking to expand it just a little, not least to improve our geographic coverage. And today we’re excited to introduce our new UK-based partner, Big Bite Creative, and our new Toronto-based partner, Trew Knowledge.

Big Bite Creative come from Middlesbrough in the north-east of England, away from the more familiar digital centres of London and Manchester. They are comfortable working with clients in the UK, elsewhere in Europe, or in North America, which currently accounts for about half their business.

They first came to our attention with open sourced projects like Herbert and Ship, demonstrating an awareness of what’s happening on other platforms, and how similar methods might benefit WordPress developers. We also loved their efforts to build a creative community in what they admit is an ‘often overlooked’ part of the UK.

Trew Knowledge is our first Canadian partner, based in Toronto. Although Trew Knowledge is new to the partner program, they are not new to VIP. We’ve worked with them for several years already, as the developers behind the Canadian Olympic Committee website, hosted on WordPress.com VIP.

Trew Knowledge has always focused on building solutions that emphasize speed and performance without compromising security — aspects that align perfectly with our vision for the platform. They’re excited to combine their experience in large-scale digital enterprise solutions with VIP’s robust cloud based infrastructure for clients.

Both teams bring something new to our Featured Partner Program, and we’re delighted to welcome them aboard. The VIP team will be happy to advise on the contribution they, or any of our Partners can make to your next WordPress project.

Building Tournament-Style Brackets with the Polldaddy API

Using the Polldaddy API and Fieldmanager, Tom Harrigan, a principal software engineer at WordPress.com VIP Featured Partner agency Alley Interactive, built a dynamic tournament-style bracket system with a voting system for the NYPost’s Decider.com.

Aside from the specifics of the voting mechanism, round creation and procession, match-ups and modal navigation, he touches on parts of the development process such as storing data, the shortfalls, and some future considerations.

You can browse his slides below:

http://brackets.thomasharrigan.com/

See the presentations from previous Big Media & Enterprise WordPress Meetups. For Big Media & Enterprise WordPress Meetup groups in other cities, see the full list on VIP Events and join your local group.

Want more information about WordPress services for media or enterprise sites? Get in touch.

Improving Collaboration and Code Quality with Peer Code Review

High standards for code quality can be easy to maintain with a small team. But as Matt Boynes, a partner at WordPress.com VIP Featured Partner agency Alley Interactive, found out, code quality was difficult to scale as his team grew in size.

He set out to solve this by instituting peer code reviews. Every single line of code would get a second pair of eyes. While it was more time consuming and created barriers for deployment, the benefits overwhelmingly outweighed the costs. As a team, they were able to pool knowledge, improve collaboration, onboard new employees quickly and deploy code more efficiently.

See the presentations from previous Big Media & Enterprise WordPress Meetups. For Big Media & Enterprise WordPress Meetup groups in other cities, see the full list on VIP Events and join your local group.

Want more information about WordPress services for media or enterprise sites? Get in touch.

Have some Shortcake – the plugin which makes shortcodes a piece of cake

Shortcodes can be a useful way of defining complex HTML elements within the WordPress editing window. But as Matthew Haines-Young, senior engineer at WordPress.com VIP Featured Partner agency Human Made, told the London Big Media & Enterprise Meetup, ‘everybody hates them.’

His solution is Shortcake, a plugin developed as part of Human Made’s work with the US media company Fusion. It gives developers the ability to add user-friendly modules to the Add Media window, making the shortcodes themselves (almost) invisible.

You can browse Matthew’s slides below:

Shortcake lives on Github for the moment, but it has proposed as a candidate for future inclusion in the WordPress core software.

See the presentations from previous Big Media & Enterprise WordPress Meetups. For Big Media & Enterprise WordPress Meetup groups in other cities, see the full list on VIP Events and join your local group.

Want more information about WordPress services for media or enterprise sites? Get in touch.

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No matter where you are in the planning process, we’re happy to help, and we’re actual humans here on the other side of the form. 👋 We’re here to discuss your challenges and plans, evaluate your existing resources or a potential partner, or even make some initial recommendations. And, of course, we’re here to help any time you’re in the market for some robust WordPress awesomeness.