Custom Error Pages

WordPress.com VIP platform specific

This document is for sites running on WordPress.com VIP.

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We have error pages that are standard and served for all sites on WordPress.com, and as a VIP customer you can override these defaults and specify your own custom error pages instead.

Setting it up is simple: all you need to do is add a custom error page (a simple HTML file) to your theme.

The file needs to be located in a folder called “error-docs” and named “error-page.html”. Note that the file can only contain HTML and basic inline or remote-hosted CSS and Javascript.

I.e., from the root of your theme: ~/error-docs/error-page.html

Once you’ve committed the file to your theme, you’ll need to open a ticket with our team to notify us, so we can make some associated configuration changes on our end.

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No matter where you are in the planning process, we’re happy to help, and we’re actual humans here on the other side of the form. 👋 We’re here to discuss your challenges and plans, evaluate your existing resources or a potential partner, or even make some initial recommendations. And, of course, we’re here to help any time you’re in the market for some robust WordPress awesomeness.