WordPress.com VIP Platform
This document is for sites running on our WordPress.com VIP platform.
On WordPress.com, we serve 100+ million pageviews per day without blinking. However, sometimes you may be expecting a high traffic event where you may want to notify the VIP team for additional assistance.
To do so, please open a ticket with us with the following information:
- Date and time of event:
- Traffic expected:
- Heavily trafficked pages:
- Are there any external services, dependencies, or applications that use or rely on the site (e.g. mobile apps)? If so, how do these services interact with the site?
On VIP, we review every line of code to ensure that your site will perform under high traffic events. When you send in a high traffic alert, we will check through the theme again to ensure that it is performance-ready. Please notify us of the high traffic event as far in advance as possible so that there is enough time to resolve any potential issues.
As always, should you need our team immediately, please open a ticket with the word “urgent” in the subject line.