Accessing VIP Support

VIP Go platform specific

This document is for sites running on VIP Go.

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The following tools help you navigate the VIP Go environment and to communicate with the VIP Team.

1. Your Support Dashboard

Your welcome email from VIP includes a link to click through and log into your support dashboard. This is the best method to communicate with VIP on technical or urgent issues. By logging in, you can easily see all of the communication between VIP and your organization.

General Ticket Guidelines:

  • We highly encourage you to use tickets to track any technical conversations as it helps document the progress that is being made.
  • Please open up a new ticket for each individual request.
  • We reserve “Urgent” tickets for times when there are important security issues or your site cannot be accessed. Please refrain from using the “Urgent” indicator otherwise.

2. Your VIP Go Dashboard

You can access this by heading over to your site’s admin panel and clicking the “VIP” tab. From here, you can easily jump to VIP Documentation, hop to VIP Lobby to see if there are any updates, and find other handy links. You can also use this dashboard to open tickets with VIP support.

3. VIP Documentation

Our VIP Go Documentation site is an important resource to share with your development team. It includes information on how to submit a theme for review, and how to access your code.

4. VIP Lobby

It’s very important that all members of your team get access to the VIP Lobby. This is where we post security updates, upgrade notices, and actionable items. We also post our private parties and workshops here! If you haven’t already gotten an invitation to the VIP Lobby, be sure to request one through your support dashboard. Once you accept the invitation, you’ll begin getting email notifications with important updates.

5. VIP News

Wondering what innovative things our other VIP clients are doing, or what new features we are building out? Be sure to visit our VIP News site, where we share interesting case studies, important new features, and updates about WordPress core.

Ready to get started?

Drop us a note.

No matter where you are in the planning process, we’re happy to help, and we’re actual humans here on the other side of the form. 👋 We’re here to discuss your challenges and plans, evaluate your existing resources or a potential partner, or even make some initial recommendations. And, of course, we’re here to help any time you’re in the market for some robust WordPress awesomeness.