New Relic on VIP Go

VIP Go platform specific

This document is for sites running on VIP Go.

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Overview #

New Relic is available for clients running on our VIP Go platform. New Relic is an application monitoring platform and on VIP Go, you can use it to monitor the PHP (WordPress) code and browser performance of your site or application.

If your team would like to use New Relic, please contact us and we’ll be happy to arrange access for you. We do not charge for access to New Relic.

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What New Relic plan will I be running? #

The New Relic plan we run is as follows

  • Web Pro Annual – this is the PHP application monitoring which covers your WordPress application code
  • Mobile Lite
  • Insights Free
  • Browser Lite
  • Synthetics Lite

The differentiation mainly affects the retention of monitoring data, with Pro elements of the plan retaining data for longer than Lite elements.

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How many users can I have accessing New Relic? #

As many as you require, please contact us with the email addresses of any team members who need access to your New Relic monitoring.

It is your responsibility to request leaving members of your teams have their New Relic access removed.

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Can I turn off New Relic Browser Monitoring? #

Yes! New Relic have some documentation on disabling Browser monitoring and real user monitoring.

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Can I use the New Relic PHP API and SDK to enhance the data captured by New Relic? #

New Relic maintains a suite of PHP functions which can be used to  add data to transactions, name transactions, etc, you can read more in their documentation. WordPress.com VIP uses this API to enhance the data provided by all VIP Go WordPress applications (see the code).

We don’t offer custom PHP INI configuration for individual WordPress applications (sites), but you may find that some of the configuration can be set in PHP at runtime using ini_set().

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Can I use my own New Relic account? #

The VIP team use New Relic to monitor all the sites and applications on the VIP Go platform, we require that your application uses the WordPress.com VIP New Relic account in order that we can continue to do so.

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How do I use New Relic #

New Relic themselves maintain documentation:

If you have any further questions, please feel free to contact us and we’ll be happy to help where we can.

Ready to get started?

Drop us a note.

No matter where you are in the planning process, we’re happy to help, and we’re actual humans here on the other side of the form. 👋 We’re here to discuss your challenges and plans, evaluate your existing resources or a potential partner, or even make some initial recommendations. And, of course, we’re here to help any time you’re in the market for some robust WordPress awesomeness.