VIP Cloud Hosting

Optimize WordPress for security, performance, and scalability with WordPress.com VIP’s cloud hosting platform and support.

Our team has spent years perfecting the art of enterprise WordPress hosting. Let us deliver that expertise and experience to your organization. WordPress.com VIP’s cloud hosting service is designed for the needs of high traffic and high profile publishers. Our experienced WordPress engineers will work with your team to prepare your site for publication. Once live, you can focus on producing your unique content and leave the rest to us.

NY Post

Breaking news, sports, business, entertainment, opinion, real estate, culture, fashion, and more.

Time.com

Breaking news and updates from Time.com. News pictures, video, Twitter trends.

Canadian Olympic Committee

Olympic.ca

The official site of the Canadian Olympic Committee.

TechCrunch.com

TechCrunch is a leading technology media property, dedicated to obsessively profiling startups, reviewing new Internet products, and breaking tech news.

Facebook

News and announcements from Facebook.

More than hosting

There’s so much more to our service than just hosting your site. We’ll work with you to ensure you’re making the most of the web’s most used content management solution.

Code review

All code is checked for security, performance, and future-proofing by our team of WordPress experts.

Fully managed service

You’ll never see a server control panel: our administrators take care of everything for you.

Unlimited use

We charge a flat fee per month, no matter how much traffic you generate or disk space you need.

How much does it cost?

You can’t put a price on peace of mind; but our CFO insisted. Our unique cost structure is designed for publishers who want to start strong, and keep getting stronger.

Basic Premium Enterprise
Perfect for… Company blogs Media and marketing Networks
Sites 5 sites 5 sites 5 sites
Additional sites Not available $600/month $600/month
Theme support Single Multiple Multiple
Traffic and storage Unlimited Unlimited Unlimited
Global CDN Unlimited Unlimited Unlimited
SSL / 2FA Included Included Included
User support Unlimited Unlimited Unlimited
Developer support 1 developer 1 developer 1 developer
Additional developers Not available $5,000 per developer $10,000 per developer
Guaranteed (non-outage) support response 1 business day 12 hours 4 hours standard
1 hour escalation
Support availability Business hours 24/7/365 24/7/365
Elasticsearch $2,500 setup Included Included
Site Monitoring $500/month Included Included
Liveblog $500/month Included Included
VideoPress $500 setup Included Included
Basic
$5,000/mo
Setup fee: $15,000 per site,
$5,000 when using a partner

Get started
Premium
Starts at $10,000/mo
Setup fee: $15,000 per site,
$5,000 when using a partner

Request a quote
Enterprise
Starts at $25,000/mo
Setup fee: $15,000 per site,
$5,000 when using a partner

Request a quote

Global infrastructure

Our global infrastructure ensures our customers’ sites are fast, secure, and always on. With datacenters in 17 different locations across the globe we can handle high traffic, and then some.

Amsterdam

Atlanta

Chicago


Security

PaaS

Platform as a Service always running the most secure WordPress environment.

Authentication

Two Factor Authentication required for your admins and encouraged for all. Brute force login detection.

SSL

Everywhere.

Code review

Our engineers work with your engineers to ensure your sites are optimized and secure.

DDoS mitigation

Standard for all of our VIPs.

Backups

Multiple offsite locations.

Core Security

Contributors directly from our team.

Antivirus

Standard on files.

FAQ

How do we qualify?

We ask for the following:

  • That you have a rockstar in-house developer or work with a top consultant (we can recommend a partner)
  • A “Powered by WordPress.com VIP” link on your site
  • Standard hooks in your theme for our stats
  • Custom or GPL compatible themes/plugins.

We can’t accept everyone who applies, but don’t be shy—if this sounds like a good fit, get in touch.

How does code review work?

Changes to your themes, plugins, and custom code are all managed using Subversion. Our VIP support team reviews every line of code you commit for feedback on performance optimizations, security, and best practices, and they handle all of your deployments as well. We have detailed technical documentation your team can review, and our team of engineers is available for guidance, too!

What if we need something deployed urgently?

Code is reviewed and deployed very quickly—around two hours from when it’s committed, on average. We’re also very happy to prioritize a particular change for you if you let us know it’s urgent; we work hard to make sure every site on WordPress.com VIP has bulletproof stability and security, without giving up the flexibility you need to be nimble and responsive to your customers.

Can we use plugins?

Of course! You can run most plugins, so long as they don’t modify database tables or manipulate the file system—neither of those is a good fit for our distributed architecture. And if a particular plugin isn’t a good fit, we’ll work with you to find a suitable alternative.

We also have dozens of popular plugins from the WordPress community and our Featured Partners pre-installed and ready for use.

What’s your uptime?

Pretty great! WordPress.com has 100% uptime most months — see for yourself on our status page, or this independently monitored availability report.

Is our custom code required to be licensed under the GPL?

No, custom code that you and your team have written from scratch does not require a license; however, we do require any WordPress community themes or plugins that you use on your website to be GPL licensed.

How do we register user accounts?

By default, users registered through VIP-hosted websites are created as WordPress.com users, which means that the millions of users logged in to WordPress.com will also be logged in on your domain, making it easier for them to comment on your site. If you’d like to be able to register your own user profiles or create custom registration fields you’ll need to use a 3rd-party registration service.

VIP Support

As the operator of WordPress.com — the world’s largest WordPress installation with millions of sites and hundreds of millions of monthly visitors — we are on the leading edge of all things WordPress.

If you’d like our team to support you as you build your own large-scale WordPress, bbPress, or BuddyPress project, VIP Support is for you.

Starting at $15,000 per yearApply Now

The NY Times Blogs

The award-winning journalism of the NY Times. On WordPress.

Olympic.ca

Olympic.ca is the official site of the Canadian Olympic team.

eMusic

Where independent minds discover and collect music.

Harvard Gazette

Harvard University News, Faculty Research & Campus Events.

Features

Unlimited Support

Unlimited tickets and consultation via our support portal.

Expert Advice

Access to members of the WordPress development team to help you solve problems with your WordPress system.

Fast Response Times

We offer four tiers of support — pick the tier that best fits your business’s needs.

WordPress.com VIP and New Relic have teamed to help you ensure great performance across your WordPress sites — your VIP Support account now includes free New Relic Standard.

Pricing Prices are per support seat per year unless otherwise stated.

  • When you sign up for WordPress.com VIP Support, you will designate a support contact who will have access on behalf of your organization.
  • Basic

  • $15,000
  • 1 business day response time
  • Premium

  • $75,000
  • 12 hour response time
  • Priority Support
  • Dedicated Account Manager
  • Platinum

  • $150,000
  • 6 hour response time
  • Priority Support
  • Dedicated Account Manager
  • Enterprise

  • $250,000
  • 4 hour response time
  • Also includes 6 escalation tickets with 1-hour response time
  • Priority Support
  • Dedicated Account Manager
  • One-Time
  • $5,000
  • 1 business day response time
  • Support for one incident for up to 15 business days

Add-ons

Content Migration

Full service content migration from your existing content management system to WordPress.

$25,000 – $75,000
based on your current data structure and CMS

Site Review

High-level review of your WordPress installation with a focus on diagnosing pain points and making recommendations on how to resolve them.

$55,000 per site

Scalability

Infrastructure setup assistance and best practice advice around server configuration, caching, and load balancing as it relates to running WordPress, including two on-site days.

$75,000 per year

Upgrades

WordPress point release upgrade testing and certification.

$15,000 per upgrade

Plugin Reviews

Plugin code review and certification for best practices, security, and performance.

$5,000 per plugin

Theme Reviews

Theme code review and certification for best practices, security, and performance.

$25,000 per theme

In-depth Security Review

In depth security review plus quarterly verifications of your entire WordPress site.

$75,000 per site

VIP Training

Editorial Training

Intensive editorial training for all experience levels. Custom training curriculum will train editors to optimize their editorial workflow within WordPress, utilize advanced formatting and methods, SEO, and WordPress social and mobile tools. Read more »

On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee

Developer Training

Comprehensive developer training and certification. Will teach developers how to build for large-scale WordPress sites, tools for debugging and troubleshooting, and ways to future proof your site with proper coding “The WordPress Way.” Read more »

On-site: $30,000 for up to 4 attendees (one day) $7500 per additional attendee

User Training

From mastering media to sharing socially, or simply getting to know the WordPress dashboard, we take your users through the most popular features in WordPress so they can take their content to the next level. Read more »

On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee

Superuser Training

We teach the teachers inside your organization; those who will get the rest of the team up to speed on WordPress and serve as internal experts and/or site administrators. Read more »

On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee

VIP Training Days (small group training) available in various locations. Online training for current clients only.

FAQ

Who should use VIP Support?

Anyone who needs extra help or peace of mind running their WordPress installation, though we primarily expect corporate users and other large-scale WordPress deployments to sign up. VIP Support is also required for those who have VIP Hosting and need development support for their site.

Who provides the support?

The core development team behind the WordPress software and the WordPress.com hosted service which operates tens of millions of sites using the WordPress software.

How does support work?

When you sign up for VIP Support you get access to our private support portal, which you’ll use to initiate a support request.

How are bugs fixed?

If a bug in WordPress causes a problem that you report, we will assign a priority level to it which determines how soon we fix the bug. Level A: the bug causes the software to completely break. We will start fixing it within 24 hours and will get you a custom fix to the problem ASAP. Level B: the bug degrades the performance of the software but a work-around exists. Level C: the bug has a minor impact on the software. We may fix the bug in the next release.

How does the on-site visit work ?

We’ll fly out to your offices and meet directly with your developers for a full day. A week before the visit, you’ll send us an agenda and/or a list of questions that you’d like covered, and as long as it’s WordPress related, we’ll address them as we work with your team.

Which versions of WordPress are supported?

The current versions of WordPress as well as one version previous to the current release.

What does per seat mean?

One seat equals one contact person. When you sign up for a support contract you will specify a contact person who will be interacting with us. If you would like to have multiple people interact with us, you will need to buy multiple subscriptions. We prefer this model to one that charges per server or per number of sites that you are operating. With a single contact you may also specify an alternate for instances where your main contact is on vacation.

What issues aren’t covered by VIP Support?

We cover all issues directly related to WordPress and its plugins and themes, as long as they are either custom or GPL compatible. The goal is to work with your developers to troubleshoot any issues, help optimize your WordPress, and offer best practices. If you have systems issues that fall outside of WordPress—for example, a problem that is specific to your file storage configuration—we may not be able to assist.