Support

We believe the right way to support applications is with an ongoing and consistent level of care from an expert team, closely connected to your project’s particulars. Our support services have an important role to play throughout every phase of your unfolding roadmap.

It starts with guidance and architectural consulting, and the benefit of our ongoing relationships with the foundational web platforms. As your project progresses, we provide expert code review and technical integration support. We guide your migration and code deployments and coordinate across the various resources on the project.

And every day, in addition to 24/7 critical outage support and ticket response SLA’s to meet your needs, our expert engineers will watch for anomalies or potential issues, and fix them proactively on your behalf, reporting back to your team afterwards.

Planning

Advice and training from expert engineers with years of experience supporting WordPress applications at scale.

Architecture and Design Consulting

New features, new sites, SEO, integrations with new vendors, adapting existing plugins to fit business cases

Migrations

Leverage our team’s depth in migrating content from every major platform at the scale of some of the world’s largest publishers

Training and Onsite

We come to your team in person and/or virtually, in order to develop skills, talk to internal departments, understand needs, solicit feedback on our service

WordPress Roadmap

We'll keep your development teams and PM's informed about upcoming WordPress functionality and how to use it

Continuity

As resources change throughout your project, our team provides consistency in implementation as well as context for the past, present, and future

Third Party Collaboration

Work with major third parties such as Google AMP/PWA and Facebook Instant on their plugins and related issues

Deployment and Operations

Hands-on code review and assistance, contextual recommendations on workflow and governance, and platform maintenance and support on your behalf.

Review and Deploy Code

Sync up with your dev pipeline to assure high quality, performant code, and help you avoid technical debt

Best Practices

Provide feedback to teams on development and QA practices from the best of the best

Security Consultations

Custom briefing sessions with and recommendations from our security leadership as new needs and concerns arise

Continuous Integration

We manage hundreds of releases each day across our platform and can help your teams improve integration and delivery processes

Ops Assistance

Assist product operations teams on all aspects of running applications

Application Management Training

Help applications scale in ways the original developers didn’t originally plan for

Core Upgrades

No worries with versions or maintenance windows. Smooth and seamless deployment of WordPress core, key plugins, and security upgrades

New Feature Rollouts

Ensure smooth rollouts of features and sites in step with your roadmaps

Issues and Monitoring

Problem solving and debugging, proactive monitoring and analysis, and everything it takes to keep your sites running at optimal performance day in and day out.

Expert Debugging

We debug and solve difficult and hard to reproduce problems, as if they were our own

Urgent Issue Response

Immediate and efficient response protocols for mission critical needs

Performance Monitoring

We will pick up and address internal and external performance problems in applications and report back to the development team

24/7 Reliance

We will identify and fix errors as they arise, 24 hours a day, 7 days a week

Proactive Fixes

As issues and alerts arise, we address them directly where possible and report back to the development team

Traffic Analysis

We’ll help you make sense of strange traffic patterns and other anomalies that defy immediate explanation

Ready to get started?

Tell us about your needs

Let us lead the way. We’ll help you select a top tier development partner. We’ll train your developers, operations, infrastructure, and editorial teams. We’ll coarchitect your deployment processes. We will provide live support for peak events. We’ll help your people avoid dark alleys and blind corners, and reduce wasted cycles.