VIP Cloud Hosting

When the day comes that I get hundreds of thousands of page views all at once, I want to be ready, and nobody knows more about handling massive amounts of traffic than Automattic does.

Harry McCracken / Editor, Technologizer

As a WordPress.com VIP, you get all the benefits and features of WordPress’s continuously evolving platform and WordPress.com’s rock-solid infrastructure, without the burden of making sure the site is stable, maintained, and secure — that’s our job.

Starting at $5,000/monthApply Now

Time.com

Breaking news and updates from Time.com. News pictures, video, Twitter trends.

LA Times

Capturing the world through photography, video and multimedia.

TechCrunch.com

TechCrunch is a leading technology media property, dedicated to obsessively profiling startups, reviewing new Internet products, and breaking tech news.

Intuit

Every customer, whether an individual or small business, is important. That’s why we work with enterprises of all sizes to scale up their sites so every customer always has access to the information they need.

Features

Software as a Service

With our turnkey VIP infrastructure, you get the WordPress software at its best, leaving you free to create your content, and we’ll take care of all the details: uptime, maintenance, and support are on us.

Bullet-Proof WordPress

Traffic? Bring it on! We serve hundreds of millions of pageviews per day on the WordPress.com grid: over 2000 servers in three SSAE16 certified data centers.

Optimization & Security

Our WordPress experts work with your developers to make sure your site’s code is optimized, secure, and fast.

Unlimited Traffic, Bandwidth and Storage

Our pricing is flat—quadruple your traffic at no additional cost.

24/7 IT Support

In case of emergency, we get the phone calls at 3am, not you.

CDN and Hourly Backups

Speed and peace-of-mind, built right in.

Pricing

  • One-Time Setup  

  • $15,000
  • per site; if you’re working with one of our Service Partners, setup fees are only $5000/site.
  • Setup fees include a top-to-bottom code review of your site, optimization, and content migration from your existing WordPress sites.
  • Hosting Prices are per month

    • $3,000
    • for up to 5 sites; additional sites are $600/month each.
  • Monthly fees include hosting on the WordPress.com grid with unlimited traffic, bandwidth, and storage.
  • Developer Support Prices are per month per person; a minimum of one seat is required.

    • $2,000
    • Basic
    • 1 business day response time
    • $6,250
    • Premium
    • 12 hour response time
    • Priority Support
    • Dedicated Account Manager
    • $12,500
    • Platinum
    • 6 hour response time
    • Priority Support
    • Dedicated Account Manager
    • $20,850
    • Enterprise
    • 4 hour response time
    • One escalation ticket w/1-hour response
    • Priority Support
    • Dedicated Account Manager

Add-ons

Site & Security Monitoring

Monitor your WordPress.com VIP sites for unauthorized access, and receive detailed notifications when users log into your WordPress dashboard from an unrecognized device. Read more »

$500 per month

Search

Build robust, search-driven web applications using the powerful + flexible elasticsearch software—hosted, managed, and supported by the WordPress.com VIP team. Read more »

$2500 setup
$1199 per month

Liveblog

Add instant live blog functionality to your site to handle those events and news stories which need up-to-the-second information delivered to your audience. Turn any post into a live blog with just a click! Read more »

$500 per month

Content Migration

Full service content migration from your existing content management system to WordPress.

$25,000 – $75,000
based on your data structure and current CMS.

VideoPress VIP

Quite possibly the easiest way to upload videos to your site.

$500 setup
Free up to 500GB/mo
$500/TB after that

Launch Boost

Launching a site is one of the most rewarding and important things to our clients, which is why we’re happy to offer a little extra assistance around that time. With the Launch Boost package your team will get more resources just when they need them. This package is intended for the month before and after a client’s launch date.

$25,000

  • Priority queue tickets
  • 3 1-hr response emergency tickets*
  • Dedicated account manager
  • Weekly check-in call and review of open issues
  • Launch-day publicity from the WordPress.com VIP team
  • Social and editorial features optimization review, post-launch
  • Page-load optimization review for home page, post-launch

*VIP Support is clustered around EU & US business hours.

VIP Training

Editorial Training

Intensive editorial training for all experience levels. Custom training curriculum will train editors to optimize their editorial workflow within WordPress, utilize advanced formatting and methods, SEO, and WordPress social and mobile tools. Read more »

On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee

Developer Training

Comprehensive developer training and certification. Will teach developers how to build for large-scale WordPress sites, tools for debugging and troubleshooting, and ways to future proof your site with proper coding “The WordPress Way.” Read more »

On-site: $30,000 for up to 4 attendees (one day) $7500 per additional attendee

User Training

From mastering media to sharing socially, or simply getting to know the WordPress dashboard, we take your users through the most popular features in WordPress so they can take their content to the next level. Read more »

On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee

Superuser Training

We teach the teachers inside your organization; those who will get the rest of the team up to speed on WordPress and serve as internal experts and/or site administrators. Read more »

On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee

VIP Training Days (small group training) available in various locations. Online training for current clients only.

FAQ

How do we qualify?

We ask for the following:

  • That you have a rockstar in-house developer or work with a top consultant (we can recommend a partner)
  • A “Powered by WordPress.com VIP” link on your site
  • Standard hooks in your theme for our stats
  • Custom or GPL compatible themes/plugins.
  • Your tags go into and point to our Tags community

We can’t accept everyone who applies, but don’t be shy—if this sounds like a good fit, get in touch.

How does it work?

Changes to your themes, plugins, and custom code are all managed using Subversion. Our VIP support team reviews every line of code you commit for feedback on performance optimizations, security, and best practices, and they handle all of your deployments as well. We’ve got detailed technical documentation your team can access to self-teach and they can contact VIP Support for guidance, too.

Can we use plugins?

Yes! You can run most plugins, so long as they don’t modify database tables or manipulate the file system. And if a particular plugin isn’t a good fit, we’ll work with you to find a suitable alternative.

We also have dozens of popular plugins from the WordPress community and our Featured Partners pre-installed and ready for use.

What’s your uptime?

Pretty great! WordPress.com has 100% uptime most months — see for yourself on our status page, or this independently monitored availability report.

Is our custom code required to be licensed under the GPL?

No, custom code that you and your team have written from scratch does not require a license; however, we do require any WordPress community themes or plugins that you use on your website to be GPL licensed.

How do we register user accounts?

By default, users registered through VIP-hosted websites are created as WordPress.com users, which means that the millions of users logged in to WordPress.com will also be logged in on your domain, making it easier for them to comment on your site. If you’d like to be able to register your own user profiles or create custom registration fields you’ll need to use a 3rd-party registration service.